Trade Crypto CFDs With Confidence
Last Updated: March 26, 2025
RISK WARNING: Trading in Contracts for Difference ("CFDs") involves significant risk to your invested capital. CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76.4% of retail investor accounts lose money when trading CFDs with Qtech Middle East Ltd. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Cryptocurrency markets are highly volatile, and cryptocurrency CFDs may expose you to additional risks.
1.1. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Qtech Middle East Ltd ("QTech," "Company," "we," "us," or "our"), a company incorporated under the laws of Saint Vincent and the Grenadines with registration number 26193 BC 2021.
1.2. By accessing or using our platform, creating an account, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with these Terms, you must not access or use our Services.
1.3. We reserve the right to amend, modify, or update these Terms at any time at our sole discretion. Any changes will be effective immediately upon posting the updated Terms on our website. Your continued use of our Services after such changes constitutes your acceptance of the revised Terms.
1.4. These Terms should be read in conjunction with our Privacy Policy, AML Policy, KYC/KYB Policy, Risk Disclosure Statement, and any other policies or procedures published on our website, which are incorporated by reference.
2.1. "Account" means the trading account opened by the Client with the Company.
2.2. "Applicable Laws" means all laws, regulations, directives, statutes, subordinate legislation, common law and civil codes of any jurisdiction, and all codes of practice, circulars, guidance notes, and canons of conduct issued by any governmental authority or self-regulatory organization applicable to these Terms or the provision of the Services.
2.3. "CFD" (Contract for Difference) means a financial derivative contract that pays the differences in the settlement price between the open and closing trades.
2.4. "Cryptocurrency" means a digital currency in which encryption techniques are used to regulate the generation of units of currency and verify the transfer of funds, operating independently of a central bank.
2.5. "Leverage" means the ability to control a large amount of financial instrument with a comparatively small deposit.
2.6. "Margin" means the funds required to open and maintain a leveraged trading position.
2.7. "Platform" means the electronic trading platform provided by the Company through which the Client can access the Services.
2.8. "Services" means the cryptocurrency CFD trading services and other related services provided by the Company.
3.1. Eligibility: To use our Services, you must be at least 18 years old, have full legal capacity to enter into a legally binding agreement, and not be a resident or citizen of a Restricted Jurisdiction as defined in Section 3.9.
3.2. Registration Process: To create an account, you must provide accurate, current, and complete information as requested during the registration process. You are solely responsible for safeguarding your account credentials and for all activities that occur under your account.
3.3. Verification Requirements: In accordance with our KYC/KYB Policy and applicable Anti-Money Laundering regulations, you must provide additional information and documentation to verify your identity before you can fully access our Services. This may include, but is not limited to:
3.4. Account Classification: Based on your trading experience, financial knowledge, and other factors, your account may be classified according to your profile. Different account classifications may have different features, leverage limits, and protections.
3.5. One Account Per Person: Each Client may maintain only one active account. We reserve the right to close any duplicate accounts without notice.
3.6. Corporate Accounts: Entities wishing to open an account must provide additional documentation, including but not limited to certificates of incorporation, memorandum and articles of association, beneficial ownership information, and director details.
3.7. Account Security: You are responsible for maintaining the confidentiality of your account credentials and for implementing appropriate security measures. You must notify us immediately of any unauthorized use of your account or any other security breach.
3.8. Ongoing Verification: We may, at any time, request additional verification information or documentation to maintain compliance with regulatory requirements or our internal policies. Failure to provide such information may result in restricted access to your account or Services.
3.9. Restricted Jurisdictions: Our Services are not available to residents or citizens of the following jurisdictions: United States of America, Islamic Republic of Iran, Democratic People's Republic of Korea (North Korea), Cuba, Syria, Commonwealth of Crimea, and any other jurisdiction where trading cryptocurrency CFDs is prohibited by law. We reserve the right to amend this list at any time.
4.1. CFD Trading: We provide an online trading platform that allows you to trade Contracts for Difference (CFDs) on various cryptocurrencies. CFDs are complex financial instruments that enable you to speculate on the price movements of underlying cryptocurrencies without owning the actual cryptocurrencies.
4.2. No Ownership of Underlying Assets: When trading cryptocurrency CFDs on our platform, you do not own, purchase, or sell the underlying cryptocurrencies. You are only speculating on price movements.
4.3. Execution Only Service: Unless explicitly stated otherwise, we provide an execution-only service. We do not provide investment advice, tax advice, or recommendations regarding the suitability or profitability of any trade.
4.4. Trading Hours: Our platform is generally available for trading 24 hours a day, 7 days a week. However, certain cryptocurrencies may have specific trading hours, and we reserve the right to suspend trading during maintenance periods, during market disruptions, or for other operational reasons.
4.5. Additional Services: We may offer additional services such as Copy Trading, educational resources, market analysis, and other tools. These additional services may be subject to separate terms and conditions.
By accessing or using our Services, you represent and warrant that:
5.1. You have full legal capacity to enter into these Terms.
5.2. You are at least 18 years of age.
5.3. You are not a resident or citizen of any Restricted Jurisdiction as defined in Section 3.9.
5.4. All information and documentation provided to us is true, accurate, and complete.
5.5. You are acting as principal and not as agent or representative of any third party.
5.6. The funds used to trade on our platform are derived from legitimate sources and do not constitute the proceeds of any unlawful activity.
5.7. You have sufficient knowledge, market sophistication, professional advice, and experience to make your own evaluation of the merits and risks of trading cryptocurrency CFDs.
5.8. You understand the nature and risks of trading CFDs and cryptocurrency derivatives.
5.9. You understand that trading with leverage increases the risk of potential losses.
5.10. You will use our Services in compliance with all applicable laws and regulations.
6.1. Order Execution: We will execute your orders in accordance with our Order Execution Policy, which forms part of these Terms.
6.2. Types of Orders: Our platform supports various order types, including but not limited to market orders, limit orders, stop orders, and trailing stop orders. The availability of specific order types may vary depending on the trading instrument and market conditions.
6.3. Order Rejection: We reserve the right to refuse to execute an order, to cancel an order, or to close out any open position without prior notice if:
6.4. Price Quotation: The prices displayed on our platform are derived from various cryptocurrency exchanges and liquidity providers. We reserve the right to add a markup to these prices as part of our fee structure.
6.5. Slippage: Due to the volatile nature of cryptocurrency markets, the execution price may differ from the price requested. This difference, known as slippage, may be in your favor or against you.
6.6. Position Limits: We may, at our discretion, limit the number of open positions you can maintain on the platform, either in total or per specific cryptocurrency.
6.7. Trading Hours and Suspension: While cryptocurrency markets typically operate 24/7, we reserve the right to suspend trading during maintenance periods, during market disruptions, or for other operational reasons.
6.8. Manifest Error: If a transaction has been executed at a price that we determine, in our sole discretion, to have been manifestly incorrect due to a technical or operational error, we reserve the right to declare such transaction void and reverse it.
7.1. Fee Schedule: You agree to pay all applicable fees and charges as set out in our Fee Schedule, which is available on our website and may be updated from time to time.
7.2. Types of Fees: Fees may include, but are not limited to:
7.3. Fee Changes: We reserve the right to modify our fee structure at any time. Any changes will be effective immediately upon posting the updated Fee Schedule on our website.
7.4. Payment of Fees: Fees will be deducted directly from your account balance. You are responsible for maintaining sufficient funds in your account to cover all applicable fees.
7.5. Third-Party Fees: You may incur additional fees from third parties, such as bank transfer fees or payment processor fees, which are separate from our fees and for which we are not responsible.
8.1. Funding Methods: We accept deposits through various payment methods as specified on our platform. The availability of specific payment methods may vary based on your location and other factors.
8.2. Minimum Deposits: We reserve the right to set minimum deposit amounts, which may vary depending on the account type and payment method.
8.3. Source of Funds: All funds deposited into your account must come from an account in your name. We do not accept third-party payments.
8.4. Withdrawal Requests: You may request withdrawals through your account dashboard. Withdrawal requests are subject to our processing times and verification procedures.
8.5. Withdrawal Methods: Withdrawals will generally be processed using the same method as the original deposit. In cases where this is not possible, we reserve the right to use alternative withdrawal methods.
8.6. Withdrawal Limitations: Withdrawals may be subject to minimum and maximum limits. Additionally, you cannot withdraw funds that are being used as margin for open positions.
8.7. Processing Times: While we strive to process deposits and withdrawals promptly, processing times may vary depending on the payment method and verification requirements. We do not guarantee any specific processing timeframe.
8.8. Verification: All deposits and withdrawals are subject to our AML and KYC verification procedures. We may request additional documentation to verify the source and destination of funds.
9.1. Leverage: We offer leveraged trading, allowing you to control a larger position with a smaller amount of capital. Available leverage ratios may vary depending on your account classification, the specific cryptocurrency, and our risk management policies.
9.2. Margin Requirements: Trading on leverage requires you to maintain a minimum amount of margin in your account. Margin requirements may vary by cryptocurrency and may change based on market conditions, position size, and other factors.
9.3. Margin Calls: If your account equity falls below the required margin level, we may issue a margin call requiring you to deposit additional funds. Margin calls may be communicated via email, platform notification, or other means.
9.4. Liquidation: If your account equity falls below the maintenance margin level, we reserve the right to liquidate some or all of your open positions without prior notice. The liquidation process aims to bring your account back to compliance with margin requirements.
9.5. Order of Liquidation: In the event of liquidation, positions will typically be closed in order from the largest losing position to the smallest, until margin requirements are satisfied. However, we reserve the right to determine the order of liquidation at our discretion.
9.6. Negative Balance Protection: Subject to compliance with applicable regulations and our internal risk management policies, we may offer negative balance protection to eligible retail clients. This protection aims to prevent your account balance from going below zero due to adverse market movements.
10.1. Volatility Management: Cryptocurrency markets are highly volatile. We reserve the right to adjust leverage limits, margin requirements, and trading parameters during periods of heightened volatility.
10.2. Circuit Breakers: We may implement circuit breakers or trading halts during extreme market conditions to protect clients and maintain market integrity.
10.3. Market Disruption: In the event of market disruption, including but not limited to exchange outages, liquidity gaps, or extraordinary market volatility, we may take any of the following actions:
10.4. Hard Fork Events: In the event of a cryptocurrency hard fork, we will determine, in our sole discretion, how to address the event, which may include suspending trading, adjusting positions, or settling open positions at the last available price before the fork.
10.5. Force Majeure: We shall not be liable for any failure or delay in performing our obligations under these Terms resulting from events beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, market conditions, communication outages, or legal and regulatory changes.
11.1. Platform Availability: While we strive to ensure continuous availability of our trading platform, we do not guarantee uninterrupted access. The platform may be unavailable due to maintenance, updates, technical issues, or factors beyond our control.
11.2. Security Measures: We implement various security measures to protect our platform and client data. However, you acknowledge that no electronic system is completely secure, and we cannot guarantee the absolute security of our platform or your data.
11.3. System Requirements: You are responsible for ensuring that your hardware, software, and internet connection meet the minimum requirements for accessing and using our platform. We are not responsible for any issues arising from inadequate systems on your side.
11.4. Automated Trading: Our platform may support automated trading through APIs or other means. You are solely responsible for any automated trading strategies you implement and for any resulting trades or positions.
11.5. Platform Modifications: We reserve the right to modify, update, or discontinue any aspect of our platform at any time without prior notice.
11.6. Third-Party Technology: Our platform may incorporate or rely on third-party technology, software, or services. We are not responsible for any issues, disruptions, or damages arising from such third-party components.
12.1. Service Description: Our Copy Trading service allows you to automatically copy the trades executed by other traders (Strategy Providers) that you choose to follow.
12.2. Risks: Copy Trading involves all the risks associated with regular trading, plus additional risks specific to copying another trader's strategy. Past performance of Strategy Providers is not indicative of future results.
12.3. Your Responsibility: You are solely responsible for your decision to use Copy Trading and for selecting the Strategy Providers you wish to follow.
12.4. Strategy Provider Compensation: Strategy Providers may receive compensation based on their performance or the number of followers. This compensation structure may create potential conflicts of interest.
12.5. Limitations: You acknowledge that there may be delays, technical issues, or other factors that prevent exact replication of a Strategy Provider's trades.
12.6. Modification and Termination: We reserve the right to modify or terminate the Copy Trading service, or to remove any Strategy Provider from the service, at any time without prior notice.
13.1. Ownership: The platform, including its original content, features, functionality, code, design, and all intellectual property rights therein, is owned by the Company and is protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
13.2. License: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our platform for its intended purposes, subject to these Terms.
13.3. Restrictions: You may not:
13.4. Feedback: Any feedback, comments, or suggestions you provide regarding the platform or our services may be used by us without any obligation to you.
14.1. Privacy Policy: Our collection, use, storage, and sharing of your personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms.
14.2. Data Processing: We process your personal data in accordance with applicable data protection laws for purposes including account management, service provision, compliance with legal obligations, and fraud prevention.
14.3. Data Accuracy: You are responsible for ensuring that all personal data you provide to us is accurate, complete, and up-to-date. You must promptly notify us of any changes to your personal information.
14.4. Marketing Communications: Subject to your preferences and applicable laws, we may send you marketing communications about our products and services. You can opt out of these communications at any time.
15.1. Electronic Communications: By using our Services, you consent to receive electronic communications from us, including account notifications, trade confirmations, margin calls, and other important information.
15.2. Delivery Methods: We may communicate with you through email, platform notifications, SMS, or other electronic means. You are responsible for maintaining valid contact information in your account settings.
15.3. Receipt: Communications shall be deemed received when sent by us, regardless of when you actually access them.
15.4. Recording: We may record telephone conversations, emails, and other communications with you for quality assurance, training, regulatory compliance, and record-keeping purposes.
16.1. Limitation of Liability: To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or in connection with these Terms or your use of our Services, whether based on warranty, contract, tort, or any other legal theory.
16.2. Trading Risks: You acknowledge that trading cryptocurrency CFDs involves significant risk. We are not responsible for any losses you may incur as a result of your trading activities, market volatility, or technical issues not directly caused by our negligence.
16.3. Third-Party Content: Our platform may include content provided by third parties, including market data, news, research, and analysis. We do not endorse or guarantee the accuracy, completeness, or reliability of any third-party content.
16.4. Indemnification: You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, agents, and licensors from and against all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising from or relating to:
17.1. Term: These Terms shall remain in effect until terminated by either party.
17.2. Termination by You: You may terminate these Terms by closing your account, provided that all open positions are closed and all pending obligations are settled.
17.3. Termination by Us: We may terminate or suspend your account and access to the Services at any time, with or without cause, and with or without notice.
17.4. Termination Events: We may terminate or suspend your account immediately and without notice if:
17.5. Effect of Termination: Upon termination, your right to use the Services will immediately cease. We will close all open positions at the prevailing market price and return any remaining balance to you, subject to any deductions for fees, charges, or other obligations.
18.1. Complaints Procedure: We are committed to providing high-quality services to all our clients. If you are dissatisfied with any aspect of our Services, you may submit a complaint following our Complaints Handling Procedure, which is available on our website.
18.2. Submission of Complaints: Complaints should be submitted in writing to our Compliance Department at info@qtrade.tech, providing the following information:
18.3. Acknowledgment: We will acknowledge receipt of your complaint within five (5) business days.
18.4. Investigation: All complaints will be thoroughly investigated by our Compliance Department, which operates independently from any department involved in the subject matter of the complaint.
18.5. Resolution Timeframe: We aim to resolve all complaints within thirty (30) calendar days of receipt. If additional time is required due to the complexity of the complaint, we will inform you and provide regular updates on the progress.
18.6. Final Response: Upon completion of our investigation, we will provide you with a written response that includes:
18.7. Escalation: If you are not satisfied with our resolution of your complaint, you may have the right to refer the matter to the Financial Services Authority of Saint Vincent and the Grenadines or to pursue alternative dispute resolution as outlined in Section 19.
18.8. Record Keeping: We maintain records of all complaints, including the measures taken for their resolution, for a period of at least five years.
19.1. Governing Law: These Terms shall be governed by and construed in accordance with the laws of Saint Vincent and the Grenadines, without regard to its conflict of law principles.
19.2. Good Faith Negotiation: In the event of any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof (a “Dispute”), the parties shall first attempt to resolve the Dispute through good faith negotiations, which shall be a precondition to either party initiating formal dispute resolution proceedings.
19.3. Notice of Dispute: If a Dispute arises, the party asserting the Dispute shall provide written notice to the other party describing in reasonable detail the nature of the Dispute and any proposed resolution. The parties shall attempt to resolve the Dispute within thirty (30) days of the receipt of such notice.
19.4. Arbitration: If the parties are unable to resolve the Dispute through good faith negotiations within the thirty (30) day period, the Dispute shall be finally resolved by arbitration in accordance with the Rules of the Saint Vincent and the Grenadines International Arbitration Centre (SVGIAC) in effect at the time of the Dispute.
19.5. Arbitration Proceedings: The arbitration shall be conducted as follows:
19.6. Confidentiality: The parties agree to keep confidential all matters relating to the arbitration, including related court proceedings, except as may be required by law or regulatory authorities.
19.7. Costs: Each party shall bear its own costs and expenses (including attorney’s fees) in connection with the arbitration, and the parties shall equally share the fees and expenses of the arbitrator and the arbitration proceedings, unless otherwise determined by the arbitrator.
19.8. Injunctive Relief: Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information pending the resolution of the Dispute through arbitration.
19.9. Class Action Waiver: To the fullest extent permitted by law, any arbitration under these Terms will take place on an individual basis; class arbitrations and class actions are not permitted. You understand that by agreeing to these Terms, you and the Company are each waiving the right to participate in a class action.
19.10. Time Limitation: Any Dispute must be filed within one (1) year after the date on which the party asserting the Dispute first knew or should have known of the act, omission, or default giving rise to the Dispute, or such Dispute shall be forever barred.
20.1. Entire Agreement: These Terms, together with any other agreements or policies incorporated by reference, constitute the entire agreement between you and the Company regarding the subject matter hereof and supersede all prior or contemporaneous communications, whether electronic, oral, or written, between you and the Company.
20.2. Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.
20.3. No Waiver: Our failure to enforce any right or provision of these Terms shall not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by our authorized representative.
20.4. Assignment: You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms without your consent.
20.5. Relationship of the Parties: Nothing in these Terms shall be construed as creating any agency, partnership, joint venture, or other form of joint enterprise, employment, or fiduciary relationship between the parties.
20.6. Force Majeure: Neither party shall be liable for any failure or delay in performance under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, acts of civil or military authority, fires, floods, earthquakes, riots, wars, sabotage, terrorism, governmental actions, power or connectivity failures, and Internet or network disruptions.
20.7. Third-Party Beneficiaries: These Terms do not and are not intended to confer any rights or remedies upon any person other than the parties.
20.8. Survival: The provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, limitations of liability, and dispute resolution provisions.
20.9. Headings: The section headings in these Terms are included for convenience only and shall not affect the interpretation of these Terms.
20.10. Language: These Terms are drafted in the English language. Any translation into another language is for convenience only, and the English version shall prevail in case of any inconsistency or contradiction.
For any questions regarding our KYC/KYB Policy or procedures, please contact our Compliance Department at:
Email: info@qtrade.tech
Address: Sheikh Mohammed Bin Zayed Road, Rak, UAE
These Terms and Conditions are effective as of March 26, 2025, and supersede any previous versions.